Quality policy
How we make sure your parts are right: before, during and after production.
Our commitment
SnapForge aims to deliver parts that match the agreed specification the first time, on the agreed date. We do this by checking every file before production, working only with partner workshops that meet our standards, and inspecting every part before it is dispatched. When something goes wrong, we fix it quickly and learn from it.
1. Before production
- Every file goes through an automatic check and, by default, a free engineer check.
- We confirm material, finish, precision, quantity and date with you in writing before production.
- If something in your file may cause a problem, we tell you before making anything.
2. During production
- Jobs go only to partner workshops we have assessed for equipment, skills and reliability.
- Materials are sourced from established suppliers.
- Your files are handled confidentially.
3. Before dispatch
- Every part is visually inspected and key sizes are measured against the agreed precision.
- A measurement report is available for £15 per part line.
- Parts are cleaned and packed to protect them in transit.
4. When something goes wrong
If a part is not right, our 30-day remake or refund guarantee applies. We record every issue, find the cause with the workshop and take action to prevent it happening again.
5. Review
We review this policy and our partner workshops regularly.
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