Quality guarantee
Every part is checked before it ships. If a part is not right, we remake it or refund you.
30-day remake or refund
If a part doesn’t match your approved quote, contact us within 30 days and we’ll remake it or refund you.
What is covered
- Sizes outside the agreed precision (tolerance).
- The wrong material or finish.
- Missing features, such as holes or threads shown in your file or drawing.
- Damage in transit.
- The wrong quantity.
What is not covered
- Problems caused by an error in the file or drawing you sent, when we made the part exactly to your approved quote.
- Features you did not show in your file or drawing.
- Normal appearance of a process, for example faint layer lines on 3D prints or light tool marks on “as machined” parts.
- Damage caused by use, fitting or modification after delivery.
How to make a claim
- Email us within 30 days of delivery with your order reference.
- Describe the problem and include photos and, if possible, measurements.
- We reply within 2 working days. If we need the part back, we pay for the return.
- We remake the part or refund you — you choose.
This guarantee does not affect your statutory rights. Read our quality policy and terms.
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